Pantusa Towing & Recovery, LLC

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4.6

( 16 reviews )

Roadside Assistance, Towing

3920 Square Dance Rd, El Paso, TX 79938, United States

+1 9157-037-711

Pantusa Towing & Recovery, LLC is a reputable towing service located in El Paso, Texas. With a commitment to providing exceptional service, this local company has earned a strong reputation among its customers. Whether it's getting stuck in a dirt lot or needing a car transported to a desired location, Pantusa Towing & Recovery is known for their professionalism, reliability, and prompt response times. Their team of skilled drivers, such as Eddie and Marshall, ensure that each customer's needs are met efficiently and with utmost care. The company's dedication to excellent communication, transparency, and customer satisfaction has made them a go-to choice for many in the area. For a hassle-free experience during unexpected situations, Pantusa Towing & Recovery is the brand to trust.

Reviews

4.6/5

16 reviews

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1 stars

Nathan boegner

March 22, 2024

I just wanted to let everyone know that Oscar saved us today. He was very kind and professional. We were stranded at the checkpoint between Texas and New Mexico. He kept in constant touch with us and assured us we would be okay. He went as far as to escort us to a gas station. I feel he deserves some kind of recognition. Thank you Dave and Lety Rojas

Kenneth erxleben

March 22, 2024

Got stuck out in El Paso in my semi tractor trying to pull around in a dirt lot. Learned the hard way unfortunately. Fortunately Pantusa was local and responded within an hour or so. Professional, accurate eta , and followed up with updates. Eddie was very kind, professional, and got me out within minutes. Great company. Call them for a quote ! They will take care of you.

David francis

March 22, 2024

Charles was very knowledgeable and professional. He attempted to resolve the vehicle issue and he fully assessed the vehicle before he towed it. He also informed me of the damage from the previous tow truck last night. Overall great service and a very professional service. The issue was the wait time for arrival, which took several hours. Additionally, the text messaging service for updates does not reflect reality. I was getting messages of the service being completed, when the tow truck had not even arrived yet. When I called, I was told estimated arrival times that never occurred. Called for service: 0805 am Service arrived: 1230 pm

David moore (davdjmor)

March 22, 2024

I waited 7 hours and they never showed up. Kept telling me 45 min. And still nothing. This was the worst experience ever. And people that answer when you can are no help at all. And are rude. And I only live 2.5 miles from them.

David chen

March 22, 2024

Driver was there when he said he would be and took great care with my car. When we got to my house he put the car right where I wanted it. I would definitely use them again. Very professional and courteous.

Gabriela carrasco

March 22, 2024

I made a reservation a day before and they were very helpful. Gave me a quote, didn't push on the phone and allowed me to make a choice. The next day, the tow truck driver (Marshall) was an absolute professional. After the car was taken to designated location, he explained thoroughly about what was being paid and what we were signing. Don't normally leave 5 stars, I would leave more if given the option.

Santiago ferreira

March 22, 2024

Great experience! Driver was fast, knowledgeable and communicated throughout each step of the process. Highly recommend

Sharyn baumheckel

March 22, 2024

If I could give no stars I would. My insurance/roadside assistance contacted them at 0600 this morning. They gave a 60 min destination time. Im not happy but fine. At 0706 i call them & im told oh no we just opened. A driver is on his way. What!? Why would you accept a call when you're not open???? Fine. Here I am 55 min later and still nothing.